Need assistance? We’re here to help.
At Dawson’s Bookkeeping Services LLC, we prioritize clear communication and timely support. Whether you have a quick question about your records or need help with your financial dashboard, we have streamlined our support process to ensure you get the answers you need, when you need them.
For all support inquiries, please use one of the following channels:
Email: Send your questions directly to matthew@dawsonsbkservices.com. Please include your business name and a brief description of your issue in the subject line.
Client Portal: If you are an active client, you can submit requests directly through your secure client portal.
Scheduled Call: For complex issues, please use our [Schedule Consultation] link to book a dedicated time for us to review your concern together.
We strive to respond to all support requests within 1–2 business days. During peak tax or month-end seasons, please allow for slightly longer response times. We appreciate your patience as we ensure that every client’s financial data receives the attention it deserves.
Our support team is equipped to help you with:
QuickBooks Troubleshooting: Issues with bank feeds, categorization errors, or access problems.
Reporting Questions: Clarification on your Profit & Loss, Balance Sheet, or other custom reports.
Service Adjustments: Questions regarding your current service package or requests for additional support.
System Access: Help with your login credentials for our secure file-sharing or bookkeeping platforms.
To help us resolve your issue faster, please have the following information ready:
A clear description of the problem.
Any relevant error codes or screenshots (if applicable).
Dates or transaction details relevant to your inquiry.
If you have an urgent matter requiring immediate attention (such as a payroll deadline or a critical tax filing issue), please mark your email subject line as “URGENT” or call us directly at (281) 664-9168.
We are always looking to improve our service. If you have suggestions or feedback on how we can better support your business, please don’t hesitate to share them with Matthew.
